Anyone else receive Limited Collector's Edition damaged? - Tree of Souls - An Avatar Community Forum
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  #1  
Old 11-25-2010, 02:55 PM
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Default Anyone else receive Limited Collector's Edition damaged?

Hey all,

Just wondering if anyone else received their copy of the Limited Collectors Edition with any damage? My box was split and was number 170 but I've sent it back and I'm getting a replacement (don't know how you replace a numbered limited product but oh well!).

I'm thinking it's typically my kind of bad luck to receive it damaged! Hopefully I will be getting my replacement soon...
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  #2  
Old 11-25-2010, 09:12 PM
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mine wasn't really in any damage, but one of the corners at the top left, the sharp corner is slightly pressed so its curved instead of a 90 degree angle, but other than that no damage, and that was shipped to HNM in the UK, then he shipped it to the USA, and it came to my house in California so I'm happy about that haha i don't even feel worthy of touching the box... I'm going to michaels this week sometime and seeing if they have a glass case big enough for this box will post pictures later.

I'm glad you're getting your edition replaced was probably one of those accidents that happen 1/1000 times
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Old 11-26-2010, 12:45 PM
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Yeah, both of mine arrived fine.
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Originally Posted by Stanley_9875 View Post
mine wasn't really in any damage, but one of the corners at the top left, the sharp corner is slightly pressed so its curved instead of a 90 degree angle, but other than that no damage, and that was shipped to HNM in the UK, then he shipped it to the USA, and it came to my house in California so I'm happy about that haha i don't even feel worthy of touching the box... I'm going to michaels this week sometime and seeing if they have a glass case big enough for this box will post pictures later.
Glad to hear you got yours OK then , that's fairly quick for international shipping, I did try to pack it as well as I could in the box, although the post always throw things around a bit.

I'd guess that the limited production run included a few 'spares' which will be numbered and released in cases like that, good to know it's being replaced though
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Old 11-28-2010, 12:59 PM
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Just had an email from play, I sent my damaged one back to them recorded over a week ago but they never received it! Looks like this is going from bad to worse for me...
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Eventually after centuries of war they gave up fighting and assimilated the enemy and found the enemy was themselves.

We are all seeds of the great tree, whose strength is in our legs, like the mighty trunks. In our arms, as sheltering branches. In our eyes, the blue-flower, which unfolds to the sun. We are all seeds of the great tree, whose song is within us.
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  #5  
Old 11-28-2010, 01:41 PM
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If it's recorded then that's Royal Mail's fault, chase them up on that, chances are they'll have delayed it somewhere then they quickly rush it when you ask them.
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Old 11-28-2010, 07:51 PM
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Default Anyone else receive Limited Collector's Edition damaged?

I must admit mine arrived slighty damaged, the two top corners split. But I didn't do anything about it as I should be able to fix it.

I think the problem was due to the fact that it came in a bag rather than a padded packet. It's a bit disheartening when it arrives damaged and you have waited for what seems like an age, even if the contents is fine.

The number on mine was 300. I wonder who got No1 and No1000?
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  #7  
Old 11-29-2010, 08:15 PM
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Well I have had an email from play.com and they will not be receiving my custom again.

They tell me they didn't receive the returned package, though Royal Mail said Play had it on the 22nd November. This isn't the end of it, I have just opened an email from the Customer Services Team of Play and they say they HAVE received the item BUT since it's a limited edition they have sold out. I knew that it was limited before I returned it so I specifically said to them that I don't want a refund only an exchange or discount and to advise me on what to do next, they tell me to return it for an exchange. I am so furiously mad as this is the only limited edition item I have ever thought of buying and the only one I wanted to own.

Story of my life.

Sorry but I just needed to vent my frustration since everyone I know doesn't even understand why I like Avatar so much. Grrrrrrr...
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Eventually after centuries of war they gave up fighting and assimilated the enemy and found the enemy was themselves.

We are all seeds of the great tree, whose strength is in our legs, like the mighty trunks. In our arms, as sheltering branches. In our eyes, the blue-flower, which unfolds to the sun. We are all seeds of the great tree, whose song is within us.
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  #8  
Old 11-29-2010, 09:23 PM
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Hey, vent away. I can really understand your fustration. Are they going to return it to you then so at least you'll have 'a' limited edition, albeit a little bit damaged?
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  #9  
Old 11-29-2010, 09:46 PM
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I hope you can at least get it back, maybe if you ask them then they'll refund some of your money.
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  #10  
Old 11-29-2010, 10:04 PM
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They never even gave me the option to have it back, all they have said is that they have canceled my order and I will be refunded within 5 working days. I'm going to check ebay out, already noticed someone on there has a damaged one they are also selling...
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Eventually after centuries of war they gave up fighting and assimilated the enemy and found the enemy was themselves.

We are all seeds of the great tree, whose strength is in our legs, like the mighty trunks. In our arms, as sheltering branches. In our eyes, the blue-flower, which unfolds to the sun. We are all seeds of the great tree, whose song is within us.
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